At Diamond Outlet Shop, we strive to provide you with exceptional diamond jewelry and ensure your complete satisfaction. In the rare instance that you are not fully content with your purchase, we have a straightforward refund policy in place.
Eligibility for Refund
You may be eligible for a refund if you contact us within 15 days of receiving your order.
The item must be unused, in its original condition, and accompanied by the original receipt or proof of purchase.
To initiate the refund process, please reach out to our customer support team via email or phone.
Our team will guide you through the necessary steps and provide you with a return shipping address.
Once we receive the returned item and verify its condition, we will process the refund.
Refunds will be issued in the original payment method used for the purchase.
Please note that shipping costs are non-refundable.